Technical Support

Our IT technical support officers will monitor and maintain the computer systems and networks of an organizations. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.

Depending on the size of the organizations, a technical support officer’s role may span one or more areas of expertise.

Organizations increasingly rely on computer systems in all areas of their operations and decision-making processes. It’s therefore crucial to ensure the correct running and maintenance of the IT systems.

IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.